"Dark Horse Movers" ("we", "us", or "our") operates the "Dark Horse Movers" website (dhmovers.com) (the "Service"). This privacy policy explains how we collect, use, protect, and disclose information from users of our website.
SMS / Text Messaging Consent
- By checking the SMS consent box and submitting the form you consent to receiving SMS text messages from Dark Horse Movers for marketing, customer care and pickup / delivery notifications. Consent is not a condition of purchase.
- Messages and Data rates may apply. Message frequency will vary.
- Reply HELP to get more assistance.
- Reply STOP to opt-out of messaging.
Information Collection
We collect a variety of information from and about our users in order to provide, improve, and personalize our services. The types of information we collect include but are not limited to:
- First and Last Name
- Phone Number
- Email Address
Methods of Collection
We collect information in several ways:
- Directly from You: When you register on our site, place an order, subscribe to our newsletter, fill out a form, subscribe to newsletters, make purchases, or contact customer support.
Use of Information
We use the information collected for various purposes, including:
- Provide Products and Services: Process payments, fulfill orders, and send notifications related to our products and services.
- Personalize User Experience: Adapt interactions and content on our website based on user preferences and behavior.
- Communicate with Users: Send users marketing, promotional materials, and updates about our services.
- Provide Customer Support: Offer assistance and resolve issues through direct communication with users.
Information Sharing and Disclosure
Dark Horse Movers maintains strict privacy policies to protect the personal information of our users. Text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Information Protection
We are committed to ensuring the security of the personal information we collect. Our organization implements a variety of technical, administrative, and physical measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to:
- Encryption: We use industry-standard encryption protocols to protect sensitive data during transmission and in storage.
- Access Controls: We restrict access to personal information to authorized personnel only, based on their role and need to know. This includes the use of authentication measures such as passwords, multi-factor authentication, and role-based access controls.
- Monitoring and Auditing: Our systems are continuously monitored for potential vulnerabilities and threats. We conduct regular audits and assessments to ensure our security practices meet current standards and to identify areas for improvement.
- Data Minimization: We limit the collection and retention of personal data to what is necessary for the purposes outlined in this policy. Data that is no longer needed is securely deleted or anonymized.
- Third-Party Security: When we work with third-party service providers who process data on our behalf, we ensure that they have appropriate security measures in place to protect your information.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. However, we continually update and improve our security practices to protect your data.
User Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data.
To exercise these rights, please contact us using the contact information provided below.
Opt-Out
Users can opt-out of receiving future communications from us by:
- Following the unsubscribe instructions included in each email.
- Replying "Stop" to any text message to discontinue text message communications.
Contact Information
If you have any questions about this privacy policy, please contact us at:
- Email Address: info@dhmovers.com
- Phone Number: 214-833-2028
Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We advise you to review this privacy policy periodically for any changes.
Last Updated: June 24, 2026